policies

We appreciate your business. So that we can best serve all our clients, please be advised of these policies.

ARRIVAL TIME
Please aim to arrive 10 minutes before your scheduled appointment time. If you arrive after your scheduled
appointment time, it may not be possible to extend the time available for your booked service; if your service is
shortened due to your late arrival, you may still be charged the full cost of the service.

CHANGING YOUR APPOINTMENT
24 hours’ notice is required to reschedule or cancel a booked appointment, except in cases of contagious illness as described below. Appointments cancelled or changed within the 24 hour prior window will be charged in full to the card on file. 

SICKNESS OR FAMILY EMERGENCY
If you, or another person in your household, has an infectious or contagious illness (common cold included) please contact us as soon as possible to reschedule your appointment for a later date. There is no penalty or timeframe required in this case, for your safety and that of other clients. You will be required to wait 7 days, or until all symptoms have cleared, to reschedule.

GUESTS
At this time we cannot allow you to bring anyone with you to your appointment, this includes children. Children are (more than!) welcome with their own appointment.  

Thank you for your support.